Eutelsat OneWeb


London, UK



Senior Manager, Service Support – Operations Engineering

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.

As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, provide wholesale broadband Internet access services.

With Eutelsat Group You’ll Get To:

  • Pioneer the future of Space Technology
  • Bring connectivity to remote frontiers
  • Collaborate with customer-centric experts
  • Embrace cultural diversity in our global team

Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Who You Are: You have general knowledge of IP, LTE and satellite communications. You’re ready to roll up your sleeves and help build a team of strongly skilled individuals driving complex technical investigations and leading operational/technical conversations with Distribution Partners. You’re a self-learner, ask questions and enjoy challenges. You feel comfortable with technical discussions in the presence of skilled customers. You know how to get traction, gain consensus, and communicate effectively. You want to make a real difference in the world by joining us on our mission to be the most trusted partner for GEO-LEO global satellite connectivity, finally bridging the digital divide.

Join us today because connecting your world changes everything.

What You’ll Do:

  • Leading a team of highly motivated staff, nurturing their desire to learn and to evolve. 
  • Conceiving the strategy for regional/remote service support.
  • Contribute to the CONOPs (processes, procedures, interactions with various internal and external stakeholders) involving the Service Support team. Ensuring CONOPs are fulfilling the business needs and reflect staged evolution of the organization.  
  • Coordinate activities of the Service Support team, including, and not limited to:
    • Proactive analysis of OneWeb system performance, to identify anomalies which lead to poor performance.
    • Enhancing system and service reporting to understand and communicate user experience with internal and external stakeholders.   
    • Acting as the technical escalation point internally and externally during complex service investigations.  
    • Focusing on analyzing and mitigating early life service failures to improve customer experience. 
    • Ensuring fluid communication with the various cross functional teams on technical investigations and developments. 
    • Supporting the User Terminals team with the release process: preparation, execution, and documentation.
    • Technical investigations on the OneWeb system performance across a multidisciplinary team.
  • Keep automation at the forefront of all activities.   

What it Takes: 

  • Resilience, and multitasking capabilities.
  • Flexibility: Ensure you can adapt your strategy to the evolving business needs
  • Acumen: Anticipating internal or external stakeholders needs
  • MS or equal in Telecommunications or similar
  • 5 years’ experience within an operational domain
  • Demonstrated experience in customer support
  • Excellent verbal and written communication skills
  • Minimum 3 years’ experience in managing teams and building organizations from ground 

What We’d Love:

  • Data analytics skills
  • Experience with radio link layer 

Where You’ll Be: London, UK. This role includes on-call rotation and occasional traveling.

The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).

This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.